Wanneer ontvang ik mijn bestelling?

Industrieel Huys doet er alles aan om de verwachte levertijd waar te maken. Mochten wij onverhoopt niet aan de verwachte levertijd voldoen dan geven we je een seintje. Via je Track&Trace krijg je alle actuele informatie altijd te zien.

Hoe langt duurt de bezorging?

Dit hangt af van het product en of deze op voorraad ligt bij onze leverancier. Omdat wij werken met Europese leveranciers, kunnen we een kortere levertijd garanderen.

Mag ik mijn artikelen retourneren?

Dat mag voor de meeste artikelen. Klanten hebben wettelijk het recht om een product binnen 14 dagen na ontvangst aan te melden voor retour zonder opgave van reden. Na deze melding heeft de klant NOGMAALS 14 dagen om het product daadwerkelijk retour te sturen. Bij Industrieel Huys heb je zelfs een bedenktijd van 30 dagen, zonder dat we je vragen stellen. Je kunt je artikel dan binnen de gestelde termijn van 30 dagen aan ons retourneren, mocht je hier om een of andere reden van af willen zien. Omdat we het de retour zelf bij je ophalen, heb je de volle 30 dagen om het product te retourneren mocht je dat echt wensen. Let op: sommige artikelen worden op maat en wens gemaakt, deze artikelen kun je niet retourneren. Op elke productpagina staat er bij retourbeleid wat er mogelijk is. Lees dit dus goed door.

Hoe snel word ik terugbetaald na retourneren?

Zodra het retourproduct bij jou is opgehaald streven wij ernaar jouw aankoopbedrag binnen 10 dagen over te hebben gemaakt.

Privacy- en cookies statement

June 6, 2020

Privacy-sensitive data or personal data is processed via our webshop. Industrieel Huys, part of Telco Mobile Service (hereinafter referred to as Telco Mobile Service), considers careful handling of personal data of great importance. Personal data is therefore carefully processed and secured by us.

In our processing, we comply with the requirements of privacy legislation. This means, among other things, that we:

clearly specify our purposes before we process personal data, via this privacy statement;
limit our collection of personal data to only the personal data necessary for legitimate purposes;
you first ask explicit permission to process your personal data in cases where your consent is required;
take appropriate security measures to protect your personal data and also require the same from parties that process personal data on our behalf;
respect your right to make your personal data available for inspection, correction or deletion at your request.

Telco Mobile Service is the data controller. In this privacy statement we explain which personal data we collect and use and for what purpose at the webshop Industrieel Huys. We recommend that you read them carefully.

If you have any questions or want to know exactly what we keep about you, please contact Telco Mobile Service.

Your account
Certain parts of our web store require you to register first. You will then need to provide information about yourself and choose a username. We use this to create an account, which you can log in to with that username and a password of your choice. For this we use your name and address details, telephone number, billing address, e-mail address and payment details. We do this on the basis of your permission. We will keep this information until you cancel the account.

We keep this information so that you do not have to fill it in again and again and so that we can contact you in the context of the execution of the agreement. You can change information through your account whenever you want.

Providing to third parties
We work with certain companies that may receive your personal data from us mentioned above.

Handling order
When you place an order with us, we use your personal data to handle it properly. We may then give your personal data to our delivery service to have the order delivered to you. We also receive information about your payment from your bank or credit card company.
For this we use your name and address details, telephone number, billing address, e-mail address and payment details. We do this on the basis of your permission. We keep this information until your order has been completed. We keep certain customer data longer in connection with the statutory fiscal retention obligation.

Providing to third parties
We work with certain companies that may receive your personal data from us mentioned above. The companies we work with are our suppliers. The moment you place an order, the supplier will take care of the delivery of the product. They will receive your name, address, zip code, place of residence from us. This information is necessary for the supplier so that the right product can be sent to the right person and destination.

Contact Formand Newsletter
With the contact form you can ask us questions or make requests. For this we use your name and address, telephone number and e-mail address. We do this on the basis of your permission. We will keep this information until we are sure that you are satisfied with our response.

We offer a newsletter with which we want to inform interested parties about our products and/or services. Every newsletter contains a link with which you can unsubscribe. You can also report this via your account.

Your email address will only be added to the list of subscribers with your permission. This data will be kept until you cancel the subscription.

Providing to third parties
We work with certain companies that may receive your personal data from us mentioned above.

Statistics and profiling
We keep statistics about the use of our web shop. With these statistics we improve our web shop to show, for example, only relevant information. We may combine your personal data to learn more about you. Of course we will respect your privacy at all times. If you do not want this, you can always report this to us.
For this we use your e-mail address. We do this on the basis of your permission. We keep this information for six weeks.

Providing to third parties
We work with certain companies that may receive your personal data from us mentioned above.

Commercial break
We would like to send you advertising about offers and new products or services. This is what we do:

via social media

You can object to this advertising at any time. You can block us or use the unsubscribe option. You can also pass this on via your account.

Provision to other companies or institutions
With the exception of the partners mentioned above, we will under no circumstances give your personal data to other companies or institutions, unless we are legally obliged to do so (for example, if the police require this in the event of a suspicion of a crime).

Statistics
We keep statistics about the use of our webshop. Social media buttons are included in our webshop. With this, the administrators of these services collect your personal data.

Cookies
Our web store uses cookies. Cookies are small files in which we can store information so that you do not have to fill it in every time. But we can also see that you visit us again.

When you visit our webshop for the first time, we show a message with an explanation about cookies. We will hereby ask for your consent to the use of these cookies.

You can disable the placing of cookies via your browser, but some things in our webshop will no longer work properly.

Google Analytics
We use Google Analytics to keep track of how visitors use our web store. We have concluded a processing agreement with Google. It contains strict agreements about what they are allowed to keep. We have not allowed Google to use the obtained Analytics information for other Google services. We let Google anonymize the IP addresses.

Security
Security of personal data is of great importance to us. We ensure that your data is properly secured with us. We constantly adjust the security and pay close attention to what can go wrong.

Changes to this privacy statement
We reserve the right to make changes to this privacy statement. It is recommended that you consult this privacy statement regularly so that you are aware of these changes. We will do our best to announce changes separately.

View, change and delete your data
If you have any questions or want to know what personal data we have about you, you can always contact us. See the contact details below.

You have the following rights:

receive an explanation of what personal data we have and what we do with it
access to the precise personal data we have
having mistakes corrected
the removal of outdated personal data
withdraw consent
object to a particular use

Please note that you always clearly indicate who you are, so that we can be sure that we do not modify or delete data from the wrong person.

ReviewsWebshopKeur

We collect reviews via the WebshopKeur platform. If you leave a review via WebshopKeur, you are obliged to provide your name, place of residence and e-mail address. WebshopKeur shares this information with us, so that we can link the review to your order. WebshopKeur also publishes your name and place of residence on its own website. In some cases WebshopKeur may contact you to explain your review. In the event that we invite you to leave a review, we will share your name and email address with WebshopKeur. They only use this information for the purpose of inviting you to leave a review. WebshopKeur has taken appropriate technical and organizational measures to protect your personal data. WebshopKeur reserves the right to engage third parties for the provision of the service, for which we have given permission to WebshopKeur. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of the service for which WebshopKeur engages third parties.

To file a complaint
If you feel that we are not helping you in the right way, you have the right to file a complaint with the supervisory authority. This is called the Dutch Data Protection Authority.

Contact details
Industrieel Huys, trade name of Telco Mobile Service
Sirius drive 84
6832 GZ Arnhem
E-mail: admin@industrieelhuys.nl
Phone: 085 - 13 04 419

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